Senior Customer Success Manager – Join arenaflex and Thrive in a Culture that Values YOU!

At arenaflex, we're not just a company – we're a community that believes in the power of collaboration, innovation, and mutual respect. As a Senior Customer Success Manager, you'll be part of a dynamic team that's passionate about delivering exceptional experiences to our clients. If you're looking for a workplace where your voice is heard, your ideas are valued, and your growth is encouraged, then you're in the right place!

About arenaflex

arenaflex is a leading innovator in the SAP Procure to Pay Solutions space, with over 40 million invoices processed worldwide. With 25 years of experience and 1,200 installations in 60 countries, we've established ourselves as a trusted partner for businesses seeking to increase efficiency, data accuracy, and mitigate risk. Our expertise lies not only in software solutions but also in developing and integrating our products, providing a unified and cohesive approach to our clients' needs.

Our Mission

At arenaflex, we're committed to helping businesses digitize their processes, save time and money, and achieve their goals. Through our industry-agnostic best practice solutions, we empower our clients to configure workflows that resolve problems digitally, making their lives easier and more efficient. As an SAP Partner, we've had the privilege of implementing our software in Fortune 500 companies, and we're proud to say that our customers have been working with us for an average of 10+ years – a testament to our commitment to excellence and our passion for SAP technology.

Our Culture

arenaflex is a company that values its people and fosters a culture of collaboration, innovation, and mutual respect. With 12 offices and over 90 consultants who are experts in their field, we're a team that's dedicated to helping our clients achieve their goals. Our SAP Certifications make us the best ally for businesses looking to start their digital transformation journey, and our passion for SAP technology drives us to always offer certified and high-quality standard software for our clients' SAP systems.

Job Description

As a Senior Customer Success Manager at arenaflex, you'll be responsible for promoting our products and growing the customer relationship. You'll support our customers as they transition from sales prospects to active users of our product, and you'll be an ideal fit for someone with proven experience in building customer relationships, great communication skills, and the ability to represent a growing company.

Key Responsibilities:

* Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed

• Present/Demo our solutions to customers
• Coordinate sales efforts for services and license revenues
• Prepare and submit sales contracts
• Drive product value
• Develop trusted advisor relationships with executive sponsors
• Prepare weekly and monthly reports

Schedule:

* Monday – Friday (Part-time/Full-time)

• 30-40 hours per week
• Remote/Hybrid/in-office

Additional Information:

* US work authorization required

• arenaflex North America is unable to honor OPT-EAD, H1B, and TN
• 401(k)
• Medical, Dental, Vision, and Life insurance
• Paid time off

What makes this position so great?

* You get to work with brand new state-of-the-art technology with artificial intelligence and machine learning

• We're a young and dynamic team
• This is a great chance to learn new skills and work with amazing customers

Qualifications:

* 3-5 years of experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)

• Team spirit and the ability to take responsibility for tasks (Required)
• Strong written and communication skills in English (Required)
• The ability to adapt quickly (Preferred)
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
• The ability to promote products and grow relationships (Preferred)

Why join arenaflex?

* We're a company that values its people and fosters a culture of collaboration, innovation, and mutual respect

• We're a leader in the SAP Procure to Pay Solutions space, with a proven track record of delivering exceptional experiences to our clients
• We offer a dynamic and supportive work environment, with opportunities for growth and development
• We're committed to helping businesses digitize their processes, save time and money, and achieve their goals

How to Apply

If you're passionate about delivering exceptional customer experiences, building strong relationships, and growing with a dynamic company, then we want to hear from you! Please submit your application through our website, and we'll be in touch soon.

Confidentiality

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