Experienced Customer Service Representative – Ecommerce Support Specialist

At arenaflex, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. As an Experienced Customer Service Representative – Ecommerce Support Specialist, you will be the face of arenaflex, providing exceptional support to our customers through various channels, including phone, email, and chat. You will be the key to resolving complex issues, building trust, and driving brand loyalty.

Job Summary:

We are seeking an experienced and customer-centric individual to join our team as an Experienced Customer Service Representative – Ecommerce Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving complex issues, and building trust and loyalty. You will work in a fast-paced environment, handling a high volume of inbound contacts, and will be expected to demonstrate special care and connection with customers.

Responsibilities:

- Work in an environment that is challenging, fast-paced, with a high volume of inbound phone-based contacts - Drive clarity and ask probing questions to identify the root cause of complex issues - Convey realistic expectations about next steps and actions, while identifying the best resolution for arenaflex, the buyer, and the seller - Demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages - Apply own judgment in certain cases to proactively find a resolution when not immediately available - Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more

Requirements:

- 2+ years of call center or relevant customer service experience - Stellar communicator, with high level of empathy and emotional intelligence - Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches - Customer-centric and maintain a high level of customer care in a variety of different and complicated situations - Skilled and insightful to the needs of customers, maintaining high levels of resiliency while delivering tough messages - Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Work from Home Requirements:

- Must be located in Utah - Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children, and other adults - Willing to work a structured work schedule, which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours - Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) - Internet service needs to have a consistent internet speed of 10 mbps download and 4 mbps upload

What We Offer:

- Starting pay of $21.50/hr with differentials for swing and weekend shifts - Benefits on Day 1 (Medical, Dental, Vision Insurance) - 16+ Days of Paid Time Off - eBay Sabbatical - Every 5 years, receive 4 weeks off at 100% pay - Teammates receive quarterly performance bonuses and yearly performance raises - And many more at arenaflexbenefits.com

Base Pay Range:

The base pay range for this position is expected to be in the range of $30,800 - $52,900. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).

Disclaimer:

Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role. Please see the Talent Privacy Notice for information regarding how arenaflex handles your personal data collected when you use the arenaflex Careers website or apply for a job with arenaflex.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about arenaflex's commitment to ensuring digital accessibility for people with disabilities.

Apply Now:

If you are a motivated and customer-centric individual who is passionate about delivering exceptional support to our customers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and exploring how you can contribute to our team's success. Apply for this job