CX Team Lead - Remote

CX TEAM LEAD THE OPPORTUNITY System Pavers is one of the largest and fastest-growing outdoor remodeling companies in the United States, operating across multiple markets and expanding every year. Our technology organization is the engine behind that growth — and we're building it to win. We recently completed a full replacement of our technology stack — Dynamics 365 CE and FO are live, Azure is our cloud backbone, and we're now in scale mode. This role sits at the intersection of customer experience, marketing automation, sales enablement, and emerging AI technology. You'll lead a team of four engineers, work hands-on in the code, and report directly to our Solutions Architect. This is a player-coach role. We want someone who can design and build, not just direct. If you're energized by building and delivering great software as part of a disciplined team — and can elevate the engineers around you while doing it — this was built for you. WHAT YOU'LL OWN Technical Leadership Lead, mentor, and develop a team of engineers focused on the CX workstream Translate approved solution designs into high-quality, on-time builds across Marketing, Sales, and Integration — you own the execution, not the architecture Stay hands-on: contribute code, conduct code reviews, and maintain high standards for AI-assisted development Drive adoption of AI developer tools across your team — we expect ≥80% AI-assisted code integration CX Workstream Delivery Lead the build and delivery of Marketing automation, Sales enablement, and third-party integration solutions — partnering with the Program Manager who owns overall delivery accountability Evaluate and implement emerging CX technologies — including AI platforms (e.g., Leaping AI, SIRO, GTR) — that improve the customer journey Ensure all solutions tie to measurable business outcomes: demand generation, conversion rate, customer satisfaction Partner with our Solutions Architect to receive clear solution designs and translate them into buildable implementations Cross-Functional Partnership Collaborate daily with the Program Manager on sprint planning, velocity, and blocker resolution — escalate within 48 hours Partner with the BA / Project Manager to ensure PBIs are sprint-ready before planning — zero tolerance for ambiguous requirements Participate actively in QA and testing — you are Responsible for test execution and bug resolution; the QA Lead owns the sign-off gate Report velocity trends to the Program Manager weekly; trend toward ≥30% lift vs. Q1 2026 baseline by Q4 WHAT YOU BRING Required 10+ years of software development experience 4+ years leading or mentoring a development team Hands-on experience with marketing automation platforms or CRM-adjacent integrations Proven track record integrating or evaluating AI/ML tools in a production environment Experience working in Azure (.NET ecosystem preferred) Strong understanding of API design and third-party integration patterns Comfort working in an Agile/Scrum environment with ADO or equivalent Excellent communication — you can present to business stakeholders and write clean technical specs Strongly Preferred Background in construction, home improvement, or field service technology Familiarity with Domo or similar BI platforms for measuring solution impact HOW YOU'LL BE MEASURED We believe accountability drives performance. Your success in this role will be evaluated against clear, trackable metrics — reviewed weekly with our CTO. Developer Velocity Lift — ≥30% increase per developer by Q4 vs. Q1 2026 ADO baseline AI Code Integration — ≥80% of pull requests include AI-assisted base code Solution Adoption Rate — ≥80% user adoption within 60 days of deployment Defect Escape Rate — Apply To This Job