[Remote] Community Engagement Associate

Note: The job is a remote job and is open to candidates in USA. Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. The Community Engagement Associate will manage customer engagement across multiple platforms, develop customer acquisition strategies, and enhance brand visibility within the collecting community.

Responsibilities

• Manage customer engagement across owned platforms: This role will be responsible for customer engagement and assistance across multiple channels, including but not limited to public inquiries and private direct messages across Instagram, X/Twitter, Facebook and more. This scope will also include proactively seeking and resolving community issues on non-owned channels, such as message boards or public community groups. This role will also include scoping and managing potential new community channels. PSA will be utilizing Sprinklr to assist with community management and publishing efforts, giving the person in this role a premium tool to utilize for success
• Work closely with key Marketing stakeholders and Customer Support: This position will be part of PSA’s Marketing organization primarily, working with multiple stakeholders on customer acquisition strategies and tactics, while also working closely with PSA’s Customer Support and CRC teams, ensuring best-in-class direct customer assistance
• Develop & execute customer acquisition strategy: Meeting PSA’s customers – both new and existing – where they are is a core business focus, and that extends well beyond physical location. This position will be responsible for developing a strategy to reach PSA’s customers who are either experiencing issues or interested in PSA’s authentication & grading services, but have not yet engaged with PSA directly
• Drive community engagement and activation at in-person events: As PSA continues to ramp up its presence at hobby shows and with local card shop drop-off events, this position will assist with in-person activation that enhances the customer experience
• Assist with PSA social media content management: This position will also have integration with executing PSA’s overall social media content strategy, offering data- and experience-driven insights on how we can continually tailor our efforts to best help our customers
• Elevate Brand Visibility: Maintain a consistent presence in the digital landscape, strategically sharing our narratives, strengthening our brand positioning and ensuring our company remains top-of-mind within the collecting community

Skills

• Dedicated, detail-oriented and outgoing professional
• Ability to assist existing customer base
• Experience in customer engagement, external communications and/or social media management and strategy (1-3 years+)
• Genuine passion for collecting
• Professional communication skills with internal stakeholders and external partners & customers
• Ability to cultivate and nurture relationships with key internal stakeholders & partners and customers
• Knowledge of digital community spaces and social media platforms
• Experience with public-facing communications and private customer communications

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Company Overview