[Remote] Client Operations Associate

Note: The job is a remote job and is open to candidates in USA. Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. As a Contract and Administration Associate, you will be responsible for day-to-day administration in support of the onboarding process, including managing supplier contracts and customer communications.

Responsibilities

• Assist with setting up supplier contracts & supplier pricing terms
• Handle incoming calls from customers, initiate and answer calls explaining our services
• Provide updates to internal database systems
• Initiate communications with internal teams and customer base
• Follow-up with customers to ensure contract maintenance

Skills

• Relevant experience in customer support and data entry
• Excellent written and verbal communication skills
• Strong customer management skills with attention to detail and customer needs
• Excellent problem-solving, time management and organizational skills
• Experience working in a highly dynamic atmosphere, capable of multi-tasking, and able to work within challenging time frames
• Excellent phone presence, including clear verbal communication, active listening, and the ability to build rapport quickly with customers
• In-depth knowledge of PC and web applications with experience in MS Office applications
• Associate or Bachelor's degree
• Familiarity and comfort using AI tools in day to day work

Benefits

• Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Company Overview