[Remote] Client Account Manager
Note: The job is a remote job and is open to candidates in USA. Ventegra is a fast-paced, innovative virtual company. They are seeking a Client Account Manager who will be responsible for building and maintaining relationships with clients, delivering personalized account management, and ensuring business requirements are met.
Responsibilities
- Responsible for servicing accounts assigned to them, including but not limited to:
- Serves as primary contact for clients and key client personnel
- Builds relationships with clients
- Troubleshooting client issues by working with appropriate internal teams
- Attend client benefit fairs and conferences
- Assists in client implementation and integration
- Responsible for ensuring business requirements are complete, including but not limited to:
- Plan Design/Benefit Changes
- Formulary Updates
- Reporting
- Prepare and lead business review meetings with client management team, including but not limited to:
- Prepare and understand utilization data
- Prepare and understand plan cost and savings data
- Prepare and understand potential business opportunities
- Responsible for storing and maintaining key client documentation and communication to be shared internally across departments
- Responsible for client offboarding upon client termination
- Has knowledge of products and services provided to client
- Provides input on client goals and assists in pulling through solutions
- Other duties as assigned
Skills
- Strong verbal and written communication skills
- Strong ability to organize and multi-task
- Ability to pivot quickly to adapt to changing environment
- Ability to work independently yet be able to work cohesively within a team to achieve results
- MS Office, specifically Excel and Word, skills strongly preferred
- Bachelor's degree or equivalent experience preferred
- Account management experience preferred
- PBM and Pharmacy experience preferred
Company Overview