[Remote] Account Management Administrator

Note: The job is a remote job and is open to candidates in USA. GOAT Group is a leading platform for authentic sneakers, apparel, and accessories, with a global community of over 60 million members. The Account Management Administrator supports the direct supply business by ensuring products move from partner to marketplace efficiently, managing day-to-day tasks, and coordinating with various teams to maintain operational efficiency.

Responsibilities

• Support the direct supply business in daily administrative functions, with a strong focus on accuracy, cross-functional coordination, problem solving and operational execution
• Manage day-to-day tasks by working closely with Account Managers to keep partners supported and operations running smoothly
• Follow established processes with a high degree of accuracy, escalating issues proactively
• Ensure products are available for sale and accurately listed in the GOAT marketplace
• Own product listing setup for partners, coordinating with internal teams to gather required product information and assets, to ensure we have all listings created
• Troubleshoot and resolve issues that prevent inventory from being created or going live
• Own the direct brand purchase order flow end-to-end
• Participate in seasonal buying appointments with Account Managers to support order creation
• Submit and track orders with partners, reviewing confirmations and flagging discrepancies
• Proactively follow up with partners to confirm shipments adhere to agreed delivery windows
• Coordinate inbound logistics across internal teams and external partners to ensure timely, accurate deliveries
• Prepare and distribute delivery details to relevant internal teams ahead of each shipment
• Activate and price inventory upon receipt; reconcile received quantities against invoices and resolve discrepancies
• Coordinate cross-functionally to keep all business verticals on track
• Partner with Logistics, Compliance, Operations, Finance, Merchandising, Product Catalog, Data and Engineering to support smooth end-to-end execution across the direct supply business
• Support campaigns, launches, and seasonal activations
• Manage operational details for brand partnerships, exclusive launches, and key moments
• Coordinate across teams to ensure inventory is ready to go live accurately and on time
• Serve as a day-to-day operational point of contact for partners, handling status updates, confirmations, and issue resolution
• Own recurring operational tasks including partner payouts, cost management, and seasonal markdowns
• Maintain and improve processes that reduce errors and drive operational efficiency
• Follow established workflows with precision; identify gaps or inconsistencies and bring solutions to the team
• Track inventory performance and share insights with the Account Management team
• Support regular and ad hoc reporting needs

Skills

• 1–3 years of experience
• Highly organized with the ability to prioritize workload independently
• Follows processes precisely with a high attention to detail
• Strong communication, interpersonal, and analytical skills
• Confidentiality and discretion a must
• Self-motivated and resourceful with a can-do attitude
• Commitment to a VIP level of customer service
• Proven ability to thrive in a collaborative, cross-functional environment
• Mac and Excel proficient, with familiarity with web-based platforms
• Experience with data entry
• Experience in a retail, brand, or wholesale environment preferred
• Familiarity with AI tools (e.g. ChatGPT, Claude, or similar) a plus
• Sneaker or apparel industry knowledge not required, but a plus

Benefits

• 401K
• Paid time off
• Dental
• Medical
• Vision
• Disability
• Life insurance options

Company Overview