Sales Development Representative

athenahealth is dedicated to creating accessible, high-quality, and sustainable healthcare for all. The Sales Development Representative will engage prospective healthcare organizations, generate qualified opportunities, and support the growth of the sales pipeline across multiple market segments.

Responsibilities

• Engage prospective clients through phone, email, and online outreach to introduce athenahealth’s solutions
• Develop effective outreach strategies by collaborating with Sales Executives, Marketing, and other internal partners
• Assess the effectiveness of outreach approaches and adjust strategies based on insights and feedback
• Establish initial relationships with prospects to understand needs, qualify opportunities, and transition them to Sales Executives
• Maintain accurate records of activities, interactions, and opportunity details in Salesforce
• Apply strong communication skills to clearly convey value propositions and address prospect questions
• Manage time and priorities to meet outreach goals and pipeline targets
• Use AI-enabled tools to enhance research, personalize outreach, and improve productivity while learning new AI capabilities as they emerge
• Participate in team meetings, training sessions, and skill-building activities to support continuous development
• Represent athenahealth with professionalism in all interactions, both in person and virtually
• Contribute to special projects that support sales operations or process improvements
• Collaborate with peers to share insights, refine messaging, and strengthen team performance
• Support event-related outreach or follow-up activities as needed
• Assist in testing new tools, templates, or workflows that improve team efficiency
• Provide feedback to leadership on prospect trends or common barriers
• Participate in optional development programs, such as presentation workshops or peer coaching
• Help onboard new team members by sharing best practices when requested

Skills

• Bachelor's degree or equivalent professional experience
• 1–3 years of professional experience, preferably in sales or a related field
• 1–3 years of outbound prospecting or cold‑calling experience
• Working knowledge of Salesforce or similar CRM systems
• Strong communication skills, both written and verbal
• Ability to build rapport with prospects and understand their needs
• Strong critical thinking and problem‑solving abilities
• Solid business acumen and ability to articulate value clearly
• Strong organizational and time‑management skills

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Company Overview

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