Remote Energy Services Data Entry Clerk (Typist) – Digital Records Management for arenaflex’s Human Services Programs

About arenaflex – Empowering Communities Through Human Services

arenaflex is a forward‑thinking, non‑profit organization dedicated to creating lasting, positive change for individuals and families across the United States. With a focus on energy assistance, housing stability, and holistic well‑being, arenaflex partners with local agencies, government programs, and community stakeholders to deliver essential services that lift people out of poverty and build stronger, more resilient neighborhoods. Our mission‑driven culture blends compassion with data‑driven decision‑making, ensuring that every program we run is both impactful and accountable.

Position Overview – Why This Role Matters

As a Remote Energy Services Data Entry Clerk (Typist) at arenaflex, you will be the backbone of our Energy Services Programs. Your meticulous attention to detail will keep client records accurate, up‑to‑date, and compliant with funder requirements. By transforming raw information into organized digital files, you enable program staff to deliver timely assistance, track outcomes, and continuously improve service delivery. This is a full‑time, work‑from‑home opportunity that offers flexibility, professional growth, and the satisfaction of contributing to a cause that truly matters.

Key Responsibilities – What You’ll Do Every Day

• Enter, verify, and maintain client status records in arenaflex’s Statewide Client Service Center, ensuring that every entry reflects the most current production pipeline.
• Monitor incoming emails and other communications, logging each document in the arenaflex platform (formerly known as Monday.com) as soon as it is received.
• Follow program guidelines for the use of all required database systems, including arenaflex’s suite of tools (formerly CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.), guaranteeing data integrity and compliance.
• Organize both digital and paper participant files according to program standards, maintaining strict confidentiality and meeting agency and funder audit requirements.
• Collaborate closely with program staff to support, enhance, and promote clear communication and consistency in service delivery.
• Perform a variety of clerical duties such as filing, preparing mailings, providing phone coverage, and assisting with ad‑hoc projects as needed.
• Maintain reliable remote‑work availability, attending virtual meetings, responding to emails promptly, and completing regular duties without supervision.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings to stay aligned with organizational goals.
• Engage in mandatory agency training and pursue additional professional development opportunities to sharpen your skill set.
• Uphold the highest standards of confidentiality, ensuring that client information is never disclosed inappropriately.
• Perform related tasks and special projects that support the overall mission of arenaflex’s Energy Services Programs.

Essential Qualifications – What You Must Bring

• Education: Associate degree or equivalent professional experience.
• Experience: Minimum of two years in a human‑service setting or a related field, demonstrating the ability to work with diverse, low‑income individuals and families.
• Technical Proficiency: Comfortable navigating web‑based databases, spreadsheets, and document‑management systems.
• Communication Skills: Strong written and verbal communication abilities; bilingual in Spanish is preferred but not required.
• Organizational Skills: Proven track record of maintaining accurate records, meeting deadlines, and handling multiple tasks simultaneously.
• Integrity: Demonstrated commitment to confidentiality and ethical handling of sensitive information.

Preferred Qualifications – What Sets You Apart

• Additional coursework or certifications in data management, public administration, or social services.
• Experience with remote work environments and virtual collaboration tools.
• Familiarity with federal or state energy assistance programs (e.g., LIHEAP) – even though the platform name is now arenaflex, understanding the underlying program logic is valuable.
• Proficiency in Spanish or another second language, enhancing communication with multilingual client populations.

Core Skills & Competencies – Success Factors

• Detail‑Oriented Data Entry: Ability to input large volumes of information accurately, spotting inconsistencies before they become issues.
• Analytical Thinking: Capacity to interpret client data, recognize patterns, and suggest improvements to workflow processes.
• Time Management: Skill in prioritizing tasks, meeting deadlines, and balancing routine duties with unexpected requests.
• Team Collaboration: Comfortable working with program managers, caseworkers, and external partners in a virtual setting.
• Technology Adaptability: Quick learner who can master new software tools (including arenaflex’s evolving platform) with minimal guidance.
• Customer‑Focused Mindset: Commitment to serving clients with empathy, respect, and professionalism.

Compensation, Perks & Benefits – What You’ll Receive

arenaflex offers a competitive compensation package that reflects the importance of your role and the expertise you bring. While exact salary ranges are determined based on experience and market benchmarks, all full‑time employees can expect a comprehensive benefits suite, including:

• Health, Dental, Vision, and FSA Coverage: Robust medical plans to keep you and your family healthy.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life balance.
• Hybrid/Flexible Work Options: Primarily remote work with occasional in‑person meetings or trainings as needed.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs that help you reduce educational debt and continue learning.
• Employer‑Sponsored Retirement Plan: 401(k) or similar retirement savings options with matching contributions.
• Pet Insurance: Coverage to keep your furry companions healthy.
• Employee Discounts & Perks: Access to exclusive savings on products and services.
• Professional Development: Ongoing training, webinars, and conference opportunities to advance your career.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As a Data Entry Clerk, you will have clear pathways to advance into roles such as:

• Program Data Analyst – leveraging your data expertise to generate insights for program improvement.
• Client Services Coordinator – deepening your client‑facing experience and overseeing case management workflows.
• Operations Support Specialist – expanding your responsibilities to include broader administrative and operational functions.

Regular mentorship, cross‑training, and access to industry certifications ensure that you can continuously build new competencies and position yourself for promotion.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Compassion, Collaboration, and Continuous Improvement. We celebrate diversity, encourage open dialogue, and empower every team member to contribute ideas that shape our programs. Even though you will be working remotely, arenaflex fosters a vibrant virtual community through:

• Weekly team huddles and monthly all‑hands meetings that keep everyone informed and connected.
• Virtual coffee chats, wellness challenges, and social events that promote camaraderie.
• Inclusive policies that support employees of all backgrounds, abilities, and life stages.
• Access to an employee assistance program (EAP) for mental‑health support and counseling.

Our leadership team is approachable, transparent, and deeply invested in your success. You will receive regular feedback, performance reviews, and a clear roadmap for advancement.

Application Process – Join arenaflex Today

If you are a meticulous, tech‑savvy professional who thrives in a mission‑driven environment, we invite you to apply for the Remote Energy Services Data Entry Clerk position at arenaflex. Bring your passion for data integrity, your commitment to client confidentiality, and your desire to make a tangible difference in the lives of low‑income families.

To submit your application, click the link below and follow the simple steps. We look forward to reviewing your qualifications and welcoming you to a team that truly counts on opportunity.

Apply Job!