Senior Technical Program Leader - Customer Data Platform & Experience Orchestration Specialist (Remote, Maryland) - arenaflex

About arenaflex

arenaflex stands at the forefront of innovation in the aviation and digital transformation space, connecting people across the globe through cutting-edge technology solutions. With a rich history dating back to our founding as a small aerial crop dusting operation, we've grown into a global leader where technology meets human experience. At arenaflex, we believe in the power of data to transform customer journeys and drive strategic business growth. Our commitment to excellence, innovation, and employee development has made us one of the most respected organizations in the industry.

Role Overview: Senior Technical Program Leader, Customer Data Platform

arenaflex is searching for a skilled Sr. Technical Program Leader to manipulate and oversee the successful delivery of our organization use cases associated with customer journey orchestration and the Adobe Experience Platform (AEP). In this pivotal role, you'll ensure initiatives are delivered on time, within scope and budget, and with high quality, while also aligning with our large organization objectives. This position will be instrumental in shaping our organization's strategic direction and managing our diverse use case portfolio. Your strong technical acumen and leadership skills will be essential in ensuring efficient management of resources, timelines, and cross-departmental communication.

Key Responsibilities

• Strategic Leadership: Drive the Customer Data Platform strategy, ensuring alignment with organization-wide objectives and vision
• Program Management: Create, maintain, and track project plans and schedules, resource estimates, and roadmaps throughout the project lifecycle
• Implementation Leadership: Lead the planning and implementation of organization-wide use cases, ensuring alignment with business goals and objectives
• Stakeholder Management: Work closely with internal stakeholders and external partners to define program controls, governance structures, and success parameters
• Problem Solving: Navigate complex challenges, provide solutions, and ensure that all teams align on a unified vision
• Industry Knowledge: Maintain a deep understanding of the evolving business landscape to incorporate best practices and emerging trends into the program strategy
• Communication Excellence: Establish clear communication channels across teams, ensuring transparency and fluidity in information dissemination
• Technology Awareness: Keep abreast of the latest trends in customer data platform technologies and innovation
• Coordination: Facilitate cross-departmental coordination and communication for smooth project execution
• Progress Monitoring: Monitor and track project progress, addressing any issues or delays proactively
• Risk Management: Implement project risk management techniques to mitigate potential obstacles
• Technical Troubleshooting: Troubleshoot technical issues associated with the platform and implement effective solutions
• Technology Alignment: Collaborate with IT and other teams to align on tech goals and implementations
• Team Development: Mentor and guide teams, fostering a culture of collaboration, innovation, and continuous learning

What You Need to Succeed (Minimum Qualifications)

• Proven experience in program management, preferably in the area of customer data systems and personalization
• Strong interpersonal skills with a flair for building and nurturing relationships across departments
• Exceptional problem-solving abilities, with the capacity to see and resolve situational and systemic challenges
• Demonstrated leadership capabilities, with a track record of guiding teams to success
• Strong technical aptitude, particularly with customer data management
• Experience working in Digital, Ecommerce, Marketing, or Loyalty organizations
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge (Preferred Qualifications)

• Professional certification in program or project management
• Prior experience working with Adobe Experience Platform or similar customer data platforms
• Deep understanding of omnichannel marketing strategies and implementation challenges
• Prior experience with enterprise Project Management tools such as Adobe Workfront, JIRA, etc.
• Experience in a large enterprise or Fortune 500 company

Career Growth and Development at arenaflex

At arenaflex, we invest in our people's growth and development. As a Senior Technical Program Leader, you'll have access to numerous career advancement opportunities including mentorship programs, leadership development initiatives, and specialized training paths. We encourage continuous learning and provide access to on-demand digital libraries of learning and development resources. Our upward and global mobility opportunities allow you to explore different career paths across the organization, ensuring your professional journey with us is as dynamic and expansive as you desire.

Work Environment and Culture

arenaflex fosters a culture of innovation, collaboration, and excellence. As a remote team member based in Maryland, you'll enjoy the flexibility of working from home while remaining connected to a global network of professionals. Our leadership promotes transparency through regular virtual and in-person townhall meetings, where ideas and feedback are valued. We celebrate diversity and inclusion through our 12 Business Resource Groups that connect employees with common interests, creating a supportive community where everyone can thrive.

Compensation, Perks, and Benefits

We offer a competitive compensation package at $35/hour, reflecting the value and expertise you bring to our team. Beyond the hourly rate, arenaflex provides comprehensive benefits designed to support your overall well-being and financial security:

• Industry-leading total compensation for industry-leading performance
• Annual profit-sharing plan
• Shared Rewards, our monthly operational incentive, up to $1,200 annually
• 401(k) with 3% automatic contribution and 6% company match
• Emergency saving accounts with access to a company incentive of up to $1,000 upon completion of education/training classes and payroll contributions
• Financial education through Fidelity and Operation Hope for budgeting, retirement planning and more
• Multiple health plan options including co-pay and HSA-eligible plans
• Fertility insurance for family planning
• Dental and Vision plans
• Company paid long-term disability insurance and optional short-term disability insurance
• Company-paid basic life insurance
• Back-up care days for children, elders or pets at a reduced price
• Free Care.com membership
• Family-planning support, including fertility insurance, surrogacy and adoption reimbursement (up to $30,000)
• Access to a dependent care limited purpose FSA
• Lactation support and breastmilk shipping
• Discounts for selecting childcare centers
• Two to five weeks of paid vacation based on years of service
• Seven paid personal days
• Seven to ten paid holidays (based on workgroup)
• Maternity + parental leave for up to 12 weeks at 100% pay for birthing parents
• Two weeks parental leave paid at 100% for non-birthing, adoptive and surrogate parents
• Family and medical leave
• Unlimited standby travel privileges anywhere Delta flies
• Discounts on Delta confirmed airfare
• Delta Vacations and Delta Cargo discounts
• Access to over 500 discounts, special savings and voluntary benefits including car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
• Waived annual fee on Delta SkyMiles Gold American Express card
• Commuter benefits for employees who use alternative methods for their daily commute such as carpooling, vanpooling or public transportation
• Training to help employees keep climbing in their careers
• Peer-nominated Chairman's Club; arenaflex's most prestigious recognition program honoring 100 of our top performing employees
• Volunteer opportunities in local communities
• arenaflex Care and Scholarship Fund funded by the generosity of arenaflex employees to support our people during times of need

About arenaflex's Commitment to Diversity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodations in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job requirements. We believe in creating an inclusive workplace where diversity of thought, background, and experience drives innovation and excellence. Supporting medical or religious documentation may be required if applicable.

Join Our Journey

With 90,000+ reasons to join arenaflex—each one of our people has their own. Some want to explore new places. Some are here to explore their professional potential. Some are curious about different cultures, while others want to make a difference in the world they live in. There's a whole world out there—and another one right here inside arenaflex. This means that whatever keeps you climbing, you'll discover with us. As a Senior Technical Program Leader with arenaflex, you'll have the opportunity to shape the future of customer experience while growing your own professional journey.

If you're ready to take your career to new heights with a forward-thinking organization that values innovation, collaboration, and your personal growth, we encourage you to apply today. Join arenaflex and become part of a team where your expertise will drive meaningful change and your potential is limitless.