Remote Customer Service Representative – Shareholder Outreach & Proxy Voting Support, Part‑Time Evening Shifts, Flexible Home‑Based Role at arenaflex

Why arenaflex?

At arenaflex, we believe that great customer experiences start with empowered, motivated people. As a leading provider of remote‑work solutions, arenaflex partners with a diverse portfolio of clients to deliver mission‑critical services that keep shareholders informed, engaged, and confident in their voting decisions. Our culture blends flexibility, continuous learning, and a commitment to excellence, giving you the tools you need to thrive while working from the comfort of your own home.

Position Overview

We are seeking enthusiastic, detail‑oriented individuals to join our Remote Customer Service Representative team. In this short‑term, project‑based role, you will conduct outbound calls to shareholders across the United States, guiding them through a scripted proxy voting process. Your voice will be the bridge between corporate governance and individual investors, ensuring that every vote is recorded accurately and securely.

Key Responsibilities

• Initiate and manage outbound calls to shareholders using a pre‑approved script, maintaining a courteous and professional tone at all times.
• Accurately capture proxy voting selections in the designated database, updating records promptly after each interaction.
• Escalate any shareholder concerns, questions, or technical issues to a supervisor or designated escalation point.
• Provide real‑time feedback to the management team regarding common shareholder inquiries or emerging trends.
• Consistently meet or exceed productivity, quality, attendance, and code‑of‑conduct targets established for the campaign.
• Stay informed about campaign specifics, policy updates, and procedural changes that may affect call handling.
• Respond to inbound inquiries via phone or email, ensuring response times align with service level agreements.
• Assist in training new proxy representatives by sharing best practices and offering peer‑monitoring support.
• Perform routine administrative tasks such as pulling call recordings for quality assurance, documenting performance metrics, and supporting operational reporting.
• Collaborate with quality assurance teams to monitor call quality, identify improvement opportunities, and implement corrective actions.

Essential Qualifications

• High school diploma, GED, or equivalent; six months of related experience or training is preferred.
• Proven ability to work remotely in a virtual environment with a reliable home office setup.
• USB‑wired headset with microphone, laptop or desktop running Windows 10 or macOS, and a stable high‑speed internet connection (minimum 10 Mbps, Ethernet preferred).
• Strong technical aptitude – comfortable navigating multiple screens, searching internal databases, and using CRM tools.
• Clear, confident phone presence with excellent pronunciation and the ability to convey information logically.
• Demonstrated reliability, pride in work, and a strong sense of dependability.

Preferred Qualifications & Skills

• Previous experience in outbound call centers, financial services, or shareholder communications.
• Familiarity with proxy voting processes, corporate governance, or securities industry terminology.
• Dual‑monitor setup to enhance multitasking efficiency.
• Exceptional written communication skills for email and chat support.
• Ability to quickly learn and adapt to new scripts, compliance guidelines, and technology platforms.
• Team‑oriented mindset with a willingness to mentor peers and contribute to continuous improvement initiatives.

Compensation & Benefits

arenaflex offers a competitive hourly rate ranging from $17 to $20, paid weekly. In addition to base pay, you may be eligible for overtime based on campaign demand. Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with flexible plan options.
• Life insurance and short‑term disability protection.
• Employee Assistance Program (EAP) for personal and professional support.
• Commuter benefits (even for remote workers, to cover occasional travel needs).
• 401(k) retirement plan with employer matching contributions.
• Paid sick leave, holiday pay, and other statutory paid leave as required by federal, state, or local law.
• Access to voluntary benefits such as supplemental insurance and wellness programs.

Work Schedule & Flexibility

This role is designed for part‑time evening availability, with shifts typically running:

• Monday‑Thursday: 6 PM – 11 PM EST
• Saturday: 12 PM – 6 PM EST

Because the position is fully remote, you can set up your workspace in a quiet area of your home, allowing you to balance personal commitments while delivering professional service.

Career Growth & Development

arenaflex is committed to your long‑term success. While this project is short‑term, high‑performing representatives often receive invitations to:

• Advance to full‑time roles within arenaflex’s broader customer experience teams.
• Participate in specialized training programs focused on financial services, compliance, and advanced communication techniques.
• Take on leadership responsibilities such as team lead, quality monitor, or trainer for new hires.
• Explore cross‑functional opportunities in operations, data analysis, or client relationship management.

Our Culture & Environment

At arenaflex, we foster an inclusive, supportive environment where every voice matters. Our remote workforce enjoys:

• Regular virtual team huddles and coaching sessions to keep you connected and motivated.
• A transparent feedback loop that encourages you to share ideas and influence process improvements.
• Recognition programs that celebrate individual and team achievements.
• Access to a digital learning hub with courses on communication, technology tools, and industry knowledge.

Application Process

If you are ready to make a meaningful impact on shareholder engagement while enjoying the flexibility of remote work, we encourage you to apply today. Follow the link below to submit your resume and a brief cover letter outlining why you are the ideal fit for this role at arenaflex.

Apply Now – Join arenaflex

Equal Opportunity Statement

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, veterans, and individuals with disabilities. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Privacy Notice

For details on how arenaflex handles your personal information, please review our Candidate Privacy Information Statement at https://www.arenaflex.com/candidate-privacy. We respect your privacy and will use your data solely for recruitment purposes.