Experienced Remote Customer Care Nurse – Disability Claims Intake & Clinical Assessment (West & Central Coast Time Zones)
About arenaflex
At arenaflex, we are driven by a singular purpose: to make a meaningful difference in the lives of the people we serve. As a forward-thinking insurance organization, we go far beyond traditional coverages and policies—we partner with our customers during some of the most challenging moments of their lives, helping them navigate uncertainty and return to wellness and productivity. Our commitment to excellence is matched only by our dedication to the professionals who make it all possible.
We are proud to be recognized as an industry leader in claims management, and we attribute that reputation to the exceptional people behind every decision, every conversation, and every claim file. Working at arenaflex means more than just a job; it means joining a community of empathetic clinicians, skilled communicators, and innovative thinkers who are united by a shared mission. Every opportunity to grow, lead, and make an impact is within reach here, and we believe that when our employees thrive, our customers do too.
The Opportunity
arenaflex is seeking a compassionate, clinically experienced, and highly motivated Customer Care Nurse to join our dynamic remote team. In this pivotal role, you will serve as the first clinical touchpoint for injured claimants, guiding them through the intake process for Short-Term Disability (STD) and Long-Term Disability (LTD) claims. If you are a licensed nurse with a passion for patient advocacy, exceptional communication, and clinical assessment, this is your opportunity to combine your medical expertise with purpose-driven work—all from the comfort of your home.
This position is ideal for nurses who excel in fast-paced environments, enjoy telephone-based clinical interactions, and want to leverage their knowledge to support claimants during critical junctures in their recovery journey. As a Customer Care Nurse at arenaflex, you will handle approximately 35–40 calls per day, conducting structured 15-minute intake conversations that lay the foundation for accurate, timely, and compassionate claim outcomes.
Key Responsibilities
As a Customer Care Nurse at arenaflex, you will be entrusted with a wide range of clinical and administrative duties, including but not limited to:
- Claimant Education and Onboarding: Clearly explain the intake process and outline subsequent claims process expectations to claimants, ensuring they feel informed, supported, and confident from the very first interaction.
- Clinical Assessment and Documentation: Effectively assess, evaluate, and document each claimant's medical information to initiate the claim process, while simultaneously reviewing any functional limitations or work accommodations that may impact recovery and return-to-work plans.
- Return-to-Work Coordination: Gather medically diagnosed restrictions and limitations from claimants and their healthcare providers to inform realistic and supportive return-to-work expectations.
- Medical Complexity Evaluation: Determine the appropriate medical complexity level for each claim and assign accurate duration parameters or medical milestones that guide downstream case management activities.
- Accurate Data Entry: Precisely enter employee, employer, and physician intake information into arenaflex's proprietary claim technology platform, ensuring all clinical impressions are thoroughly tracked and accessible to Claims Ability Analysts who facilitate final claim decisions based on each claimant's functional condition.
- Effective Communication of Medical Information: Translate complex medical terminology and clinical concepts into clear, simple, and concise language that claimants can easily understand, demonstrating empathy and professionalism at all times.
- Sound Clinical Judgment: Apply your clinical knowledge and assessment skills within a time-sensitive intake framework, ensuring that each claim is initiated with the highest standards of medical accuracy and regulatory compliance.
- Empathy and Compassion in Practice: Model empathy, patience, and active listening throughout every claimant interaction, recognizing that each call represents a person navigating a difficult life event.
Essential Qualifications
To succeed in this role, candidates must meet the following minimum requirements:
- Active Nursing License: An active LPN/LVN license is required; RN license holders will also be considered and are encouraged to apply.
- Clinical Experience: A minimum of 12 months of practicing clinical experience with a broad-spectrum understanding of anatomy, physiology, and general medical conditions.
- Communication Skills: Excellent oral and written communication skills, with the ability to convey medical information in a compassionate and easily understood manner.
- Technical Proficiency: Strong keyboarding and automation skills, with working proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Time Zone Preference: Candidates located in the West or Central time zones are preferred, as this supports operational coverage and team collaboration.
Preferred Qualifications
While not required, the following experiences and attributes will help candidates stand out:
- Prior experience in Clinical Case Management, particularly within disability, workers' compensation, or insurance settings.
- Familiarity with Short-Term Disability (STD) and Long-Term Disability (LTD) claims processes.
- Experience working in a remote or telephonic clinical environment.
- Demonstrated ability to manage high call volumes while maintaining accuracy and empathy.
- Comfort with technology platforms, electronic health records, and claims management systems.
Skills and Competencies for Success
At arenaflex, we believe that great nurses possess a blend of clinical expertise and interpersonal skills. The ideal Customer Care Nurse will demonstrate:
- Clinical Acumen: A strong foundation in medical assessment, critical thinking, and clinical decision-making.
- Empathy and Compassion: A genuine desire to help others, paired with the ability to connect with claimants during vulnerable moments.
- Adaptability: Comfort working in a fast-paced, evolving environment where priorities may shift throughout the day.
- Attention to Detail: Meticulous documentation and data entry skills to ensure accuracy in every claim file.
- Time Management: The ability to manage 35–40 daily calls efficiently while maintaining quality and thoroughness.
- Problem-Solving: Resourcefulness in navigating complex medical and situational conversations.
- Team Collaboration: A spirit of cooperation and shared accountability, even while working remotely.
Work Environment and Company Culture
arenaflex is more than a workplace—it is a community. We pride ourselves on fostering a culture of inclusion, respect, and continuous learning. Our remote teams are supported by robust technology, ongoing training, and leadership that genuinely cares about employee well-being and professional development. As a fully remote employee, you will have the flexibility to work from home while remaining deeply connected to a collaborative team of clinical professionals and claims experts across the United States.
We celebrate diversity in all its forms and are committed to creating an equitable environment where every voice is heard and valued. Our employee resource groups, mentorship programs, and leadership development initiatives are designed to help every team member thrive.
Training and Schedule Details
- Start Date: Monday, June 3rd, 2024 (or a mutually agreed-upon date based on onboarding needs).
- Training Schedule: 10:00 AM – 6:30 PM EST, Monday through Friday, for the first 8 weeks of employment. Please note that time off during training is not accommodated, as full attendance is essential for success.
- Post-Training Schedule: 11:30 AM – 8:00 PM EST, Monday through Friday.
- Location: This is a 100% remote, work-from-home opportunity.
Internet Connectivity Requirements
For all 100% remote positions at arenaflex, the following technical requirements must be met:
- High-speed broadband cable internet service with minimum upload/download speeds of 10 Mbps / 100 Mbps.
- Your internet provider-supplied device must be hardwired to the arenaflex-issued router and/or computer to ensure secure, reliable connectivity.
To verify your internet speeds meet these requirements, please visit www.speedtest.net from your personal computer prior to your start date.
Compensation and Benefits
At arenaflex, we believe in recognizing and rewarding the talent and dedication of our team members. The annualized base pay range for this role is $63,760 – $95,640, with actual compensation determined based on factors such as performance, proficiency, and demonstrated competencies.
In addition to competitive base pay, our total compensation package may include:
- Short-term and annual performance bonuses
- Long-term incentive programs
- On-the-spot recognition awards
- Comprehensive health, dental, and vision insurance
- Retirement savings plans with company match
- Generous paid time off and holiday schedules
- Tuition reimbursement and continuing education support
- Employee wellness programs and mental health resources
- Flexible remote work arrangements
Career Growth and Development
When you join arenaflex, you are investing in a career with limitless potential. We are committed to the professional growth of every team member and offer a wide range of development opportunities, including:
- Structured onboarding and clinical training programs
- Mentorship from seasoned claims leaders and clinical professionals
- Continuing education support and certification reimbursement
- Clear pathways for advancement into senior clinical, leadership, and specialized roles
- Access to industry conferences, workshops, and thought leadership events
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from females, minorities, veterans, individuals with disabilities, and people of all sexual orientations, gender identities or expressions, religions, and ages.
How to Apply
If you are a licensed nurse with a passion for clinical excellence, compassionate communication, and making a real difference in people's lives, we encourage you to apply today. Join arenaflex and become part of a team that is reshaping the future of disability claims—one claimant, one conversation, one outcome at a time.