[Remote] Contact Center Associate 1 - Remote Connecticut

Note: The job is a remote job and is open to candidates in USA. Webster Bank is a leading commercial bank that focuses on putting people first and helping clients achieve their financial goals. They are seeking a Contact Center Associate who will be the frontline point of contact for clients, ensuring their needs are met while performing various transactions and maintaining service standards.

Responsibilities

• Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment
• Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction
• Perform a variety of transactions, maintenance, and research requests with accuracy
• Responsible for client relationship building and retention efforts utilizing processes, tools and training provided
• Maintain a positive rapport with professionalism, and serve in an empathetic manner
• Facilitate problem resolution by providing complete and accurate information
• Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics
• Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies
• Perform other duties or accountabilities as assigned

Skills

• High speed internet required
• Must exhibit strong communication and listening skills
• Be a self-motivator with the ability work well with a diverse workforce and customer base
• Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges
• Adjust to multiple demands and shifting priorities in a change hearty environment
• Skilled in data entry
• Ability to multi-task and navigate several computer applications with effectiveness and efficiency
• Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.)
• Must be able to work a flexible and/or rotating schedule. Required to work some weekends and/or extended hours
• H.S. Diploma or General Education Degree (GED) required
• 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required
• Bilingual candidates preferred
• Some college preferred

Benefits

• This position is eligible for incentive compensation

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