[Remote] Client Success Specialist

Note: The job is a remote job and is open to candidates in USA. Punch List Digital is a dynamic and forward-thinking agency specializing in digital marketing for the Home Services industry. They are seeking a results-driven Client Success Specialist to lead client ad performance through paid search and social strategies, ensuring clients understand campaign results and achieve measurable outcomes.

Responsibilities

• Welcome and onboard new clients, setting expectations and project timelines
• Build and maintain strong client relationships through regular calls and updates
• Translate performance data into simple, actionable insights
• Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies
• Help manage Google Business Profile and Local Services Ads accounts
• Support website updates and approvals for client campaigns
• Participate in team discussions to improve client experience and internal processes

Skills

• 1–3 years of experience in client service, account management, or digital marketing
• Basic knowledge of SEO, Google Ads, or websites (we'll teach you the rest)
• Excellent written and verbal communication skills
• Strong time-management and follow-up skills
• Experience working with home services or small business clients

Benefits

• Quarterly Bonuses: Based on client satisfaction and retention
• Remote Work: Flexible schedule and location
• Career Growth: Defined Career Growth Path
• Benefits: Health insurance, paid time off, and development resources

Company Overview