Customer Strategy Associate

rediem is a fast-growing, early-stage, VC-backed startup that partners with top Shopify brands to create personalized loyalty programs. The Customer Strategy Associate will manage brand relationships, assist customers in optimizing their programs, and collaborate with various teams to ensure customer needs are met.

Responsibilities

• Own brand relationships end-to-end: onboarding, launch, ongoing strategy, and renewal
• Help customers get more out of rediem through data, creative program ideas, and proactive outreach
• Develop a deep understanding of your customers' goals and help them build plans to achieve them
• Identify opportunities for brands to collaborate with one another across the rediem ecosystem
• Bring customer feedback and feature requests to product in a clear, organized way
• Analyze customer performance data to uncover trends, opportunities, and potential risks
• Spot risks early and address them before they become problems
• Serve as the voice of the customer internally and advocate for their success

Skills

• 1-3 years in a customer-facing role (Customer Success, Account Management, Marketing, Partnerships, or similar)
• Strong communicator who can run a call, write a tight follow-up, and build trust quickly
• Organized and self-directed with strong project management skills
• Comfortable with ambiguity and excited to build process, not just follow it
• Curious, tech-savvy, and eager to become a product expert
• Analytical and comfortable using data to guide recommendations and decision-making
• Proactive, resourceful, and willing to roll up your sleeves to solve problems
• Ecommerce, Shopify, marketing, community, or SaaS experience

Benefits

• Equity
• OTE
• High ownership and impact with direct influence on customer success and company growth
• Founder-level access and close collaboration with leadership
• Opportunity to shape how customer success operates at rediem
• Early-stage leverage where your work immediately impacts customers and product direction
• Meaningful growth opportunities

Company Overview