arenaflex Data Entry & Call Support Specialist – Customer Assistance, ERP Integration, Part‑Time ($32/hr)

About arenaflex – A Global Retail & Technology Leader

arenaflex is one of the world’s largest retailers, operating in more than a dozen countries and serving millions of members every day. Our mission is to deliver exceptional value, quality, and service while fostering a culture where employees thrive. Recognized repeatedly by industry analysts and business publications such as arenaflex, arenaflex, and arenaflex, we consistently rank among the top employers for employee satisfaction, community involvement, and ethical business practices.

Our IT organization, arenaflex IT, powers the digital backbone that supports everything from inventory management to member services. As a fast‑growing, technology‑driven environment, arenaflex IT offers a dynamic workplace where innovative ideas are encouraged, collaboration is the norm, and every team member has the opportunity to make a tangible impact on the business.

Position Overview

We are seeking a detail‑oriented, customer‑focused Data Entry & Call Support Specialist to join the arenaflex IT team on a part‑time basis. In this role you will serve as a critical bridge between business users and our enterprise resource planning (ERP) platforms, ensuring accurate data capture, seamless communication, and timely resolution of support requests. The position offers a competitive hourly rate of $32 and flexible scheduling for candidates located in Ohio, USA.

Key Responsibilities

• Requirement Gathering & Analysis: Work directly with internal stakeholders to understand business needs, translate them into functional specifications, and document both UI and data interface requirements.
• System Configuration & Testing: Assist in configuring arenaflex ERP modules, develop test plans (unit, integration, and system testing), and execute test cases to validate functionality.
• Data Validation & Entry: Perform high‑volume data entry tasks with meticulous attention to detail, ensuring data integrity across all arenaflex platforms.
• Issue Resolution & Support: Serve as the first point of contact for call‑in support, troubleshoot technical issues, and coordinate with development teams to resolve problems quickly.
• Process Improvement: Identify gaps in existing processes, recommend enhancements, and help implement continuous‑improvement initiatives.
• Documentation & Training: Create clear documentation, user guides, and training materials; conduct knowledge‑transfer sessions for end‑users and junior team members.
• Collaboration: Partner with cross‑functional teams—including business analysts, developers, and operations—to ensure alignment on project goals and timelines.
• Compliance & Best Practices: Uphold arenaflex’s standards for data security, governance, and regulatory compliance in all activities.

Essential Qualifications

• Minimum of 2 years of experience working with arenaflex ERP platforms (formerly known as SAP Ariba) or similar procurement systems.
• At least 3 years of hands‑on functional analysis or business analysis experience, with a proven ability to translate business needs into technical solutions.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Strong analytical mindset with the ability to dissect complex business processes and propose actionable solutions.
• Excellent verbal and written communication skills; ability to interact confidently with stakeholders at all organizational levels.
• Demonstrated attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in using arenaflex productivity tools (formerly Google Workspace) such as email, spreadsheets, document sharing, and presentation software.

Preferred Qualifications & Additional Skills

• Experience with arenaflex (formerly PeopleSoft) or other ERP implementation projects.
• Familiarity with arenaflex (formerly ServiceNow) ticketing and portfolio management modules.
• Knowledge of procurement processes, including supplier onboarding, contract management, purchase order creation, invoicing, and payment cycles.
• Prior exposure to a flexible, agile work environment and the ability to adapt quickly to changing priorities.
• Demonstrated problem‑solving abilities, with a track record of identifying issues before they impact business operations.
• Strong documentation and presentation skills, capable of producing clear, concise reports for both technical and non‑technical audiences.

Core Competencies for Success

• Customer Service Excellence: A genuine passion for helping users, delivering timely resolutions, and ensuring a positive experience.
• Technical Acumen: Ability to navigate ERP systems, understand data structures, and perform basic configuration tasks.
• Collaboration & Influence: Skilled at building relationships, influencing decisions, and working effectively across diverse teams.
• Continuous Learning: Commitment to staying current with industry trends, emerging technologies, and best practices in data management.
• Integrity & Confidentiality: Respect for data privacy and adherence to arenaflex’s security policies.

Career Growth & Development Opportunities

arenaflex invests heavily in employee development. As a Data Entry & Call Support Specialist, you will have access to:

• Structured mentorship programs with senior analysts and technology leaders.
• Internal training courses covering advanced ERP functionalities, data analytics, and project management.
• Opportunities to transition into full‑time roles such as Business Analyst, Functional Consultant, or Project Manager.
• Cross‑departmental exposure that broadens your understanding of retail operations, supply chain, and member services.
• Support for professional certifications (e.g., Certified Business Analysis Professional, ERP-specific credentials).

Work Environment & Culture at arenaflex

Our workplace is built on the principles of respect, inclusion, and empowerment. Key cultural attributes include:

• Team‑First Mentality: Collaboration is at the heart of everything we do; you’ll work alongside talented peers who value shared success.
• Innovation Friendly: arenaflex encourages creative problem‑solving and rewards ideas that improve efficiency or enhance the member experience.
• Work‑Life Balance: Flexible scheduling, remote work options for certain tasks, and generous paid time off support a healthy personal and professional life.
• Diversity & Inclusion: arenaflex is committed to building a workforce that reflects the communities we serve, fostering an environment where every voice is heard.
• Community Impact: Employees are encouraged to volunteer and participate in local outreach programs, reinforcing arenaflex’s dedication to social responsibility.

Compensation, Perks & Benefits (General Overview)

While the hourly rate for this part‑time position is $32, arenaflex offers a comprehensive benefits package that may include:

• Medical, dental, and vision coverage for eligible employees.
• Retirement savings plan with company matching contributions.
• Paid holidays, vacation days, and sick leave.
• Employee Stock Purchase Plan (ESPP) allowing you to buy arenaflex shares at a discounted rate.
• Life insurance and accidental death & dismemberment coverage.
• Employee Assistance Program (EAP) providing counseling and support services.
• Tuition reimbursement and education assistance for continued learning.
• Wellness programs, fitness discounts, and on‑site health resources.

How to Apply

If you are ready to join a globally respected retailer, work with cutting‑edge technology, and grow your career in a supportive environment, we want to hear from you. Submit your application today and become part of arenaflex’s legacy of excellence.

Apply Now