Client Success Manager

Leadership Connect is a premier information service dedicated to fostering impactful relationships in government, business, and media. They are seeking a Client Success Manager to enhance the client experience by driving user engagement, onboarding new accounts, and troubleshooting user challenges while collaborating with various teams to provide feedback for product improvement.

Responsibilities

• Driving user engagement through meetings with key account users both virtually and in person
• Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
• Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
• Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
• Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
• Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

Skills

• 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
• Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
• Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
• Strong organizational and time management skills
• Proficient with a CRM, preferably Salesforce
• You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes

Benefits

• Awesome medical insurance plan
• Dental Insurance
• Life & Disability insurance
• Flexible spending accounts
• Unlimited PTO!
• Eleven Paid Holidays
• $3,000 Employee Referral Program
• Employer contribution to 401(k) plan
• Rewards and recognition programs

Company Overview