Customer Service Representative Hybrid Role
Petro Home Services is a leading home services provider seeking personable and reliable individuals to serve as Customer Service Representatives. In this role, you will handle inbound and outbound customer service calls, providing consultation on pricing, service plans, and billing issues while ensuring exceptional customer care.
Responsibilities
- Preparing account changes
- Troubleshooting and resolving customer issues
- Identifying and acting upon potential new sales opportunities
- Assisting with customer retention
- Working with other departments to ensure timely resolution of customer issues
- Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines
Skills
- High School Diploma or Equivalent
- 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
- Ability to work well in a fast paced environment
- Excellent telephone skills
- Strong troubleshooting abilities
- Solid negotiating skills
- Computer proficient
- Must be flexible for weekday and weekend shifts
Benefits
- Medical coverage (F/T staff)
- Dental coverage (F/T staff)
- Retirement Savings
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview