Customer Sales and Service Representative – Telecom Solutions, Retention & Upsell Specialist

About arenaflex – Pioneering Connectivity and Innovation

arenaflex is a global leader in technology and communications, delivering the fastest, most reliable network experiences to millions of customers every day. Our mission goes beyond simply providing connectivity; we empower businesses, communities, and individuals to thrive in an increasingly digital world. From cutting‑edge cloud and security solutions to the Internet of Things and immersive video entertainment, arenaflex is at the forefront of the next wave of technological transformation.

At arenaflex, we believe that great ideas are sparked by curiosity, nurtured by collaboration, and realized through relentless execution. Our culture celebrates purpose‑driven work, continuous learning, and the diverse perspectives that fuel innovation. Whether you’re a seasoned professional or just starting your career, arenaflex offers a platform where you can shape your own path, make a tangible impact, and live the #NetworkLife every day.

Why This Role Matters

As a Customer Sales and Service Representative at arenaflex, you will be the voice of the company, delivering an exceptional experience to customers who rely on the nation’s most robust network. Your blend of sales acumen and service expertise will help retain existing customers, resolve complex issues, and introduce new products that enhance their digital lives. This role is a cornerstone of arenaflex’s commitment to customer satisfaction, revenue growth, and brand loyalty.

Key Responsibilities

In this dynamic position, you will be expected to:

• Answer inbound calls from customers, addressing inquiries related to installation, service changes, disconnections, and technical support.
• Listen attentively and build trust, using deep knowledge of arenaflex’s product portfolio to guide customers toward solutions that meet their needs.
• Identify upsell and cross‑sell opportunities, proactively recommending relevant services to achieve monthly sales targets while maintaining a customer‑first mindset.
• Investigate and resolve billing disputes, service issues, rate adjustments, and policy questions with accuracy and empathy.
• Verify the completeness and correctness of service orders, making necessary modifications to ensure seamless fulfillment.
• Negotiate payment arrangements and collect overdue balances in a respectful, solution‑oriented manner.
• Maintain proficiency with multiple internal systems and tools while delivering clear, concise communication on the phone.
• Adapt to flexible scheduling, including evenings, weekends, holidays, and unscheduled shifts, to meet business demands.
• Collaborate with cross‑functional teams—such as technical support, billing, and retention specialists—to deliver a unified customer experience.
• Document interactions accurately in the CRM system, ensuring that all customer touchpoints are captured for future reference.

Essential Qualifications

To thrive in this role, you should possess the following core qualifications:

• Education & Experience: An Associate Degree or equivalent, or at least 2 years of relevant experience in a customer‑facing environment.
• Call‑Center Expertise: Proven experience handling high‑volume inbound calls, with a track record of meeting service level agreements.
• Sales & Collections Background: Demonstrated ability to meet sales quotas and negotiate payment arrangements.
• Communication Skills: Exceptional verbal and written communication, with an emphasis on active listening and clear articulation.
• Problem‑Solving Ability: Strong analytical skills to diagnose issues, propose solutions, and follow through to resolution.
• Technical Aptitude: Comfort with learning new technology platforms and explaining technical concepts to non‑technical customers.
• Geographic Requirement: Ability to reside within a 75‑mile radius of the designated reporting location for the duration of the contract.

Preferred Qualifications & Additional Skills

While not mandatory, the following experiences will set you apart from other candidates:

• Previous experience in telecommunications or broadband services.
• Familiarity with arenaflex’s suite of products, including cloud, security, IoT, and video entertainment solutions.
• Demonstrated success in consultative selling—understanding customer pain points and aligning solutions accordingly.
• Experience using CRM platforms (e.g., Salesforce, Microsoft Dynamics) and ticketing systems.
• Ability to work independently in a remote environment while maintaining high productivity and engagement.
• Multilingual capabilities that enable you to serve a diverse customer base.

Core Skills & Competencies

Success in this role hinges on a blend of interpersonal, technical, and organizational competencies:

• Empathy & Patience: Ability to remain calm and supportive, especially when handling frustrated or upset customers.
• Goal‑Oriented Mindset: Drive to achieve and exceed sales targets while maintaining service quality.
• Time Management: Skillful juggling of multiple tasks, ensuring each interaction receives appropriate attention.
• Adaptability: Comfort with shifting priorities, new product launches, and evolving business processes.
• Team Collaboration: Willingness to share knowledge, mentor peers, and contribute to a positive team culture.
• Data‑Driven Decision Making: Use of performance metrics and customer feedback to continuously improve outcomes.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Sales and Service Representative, you will have access to:

• Comprehensive onboarding and ongoing training programs covering product knowledge, sales techniques, and advanced customer service strategies.
• Mentorship from senior leaders and subject‑matter experts across the organization.
• Clear career pathways that can lead to roles such as Senior Sales Specialist, Team Lead, Operations Manager, or Product Consultant.
• Opportunities to participate in cross‑functional projects, gaining exposure to marketing, product development, and network operations.
• Certification support for industry‑recognized credentials (e.g., CompTIA, ITIL) that enhance your technical credibility.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Market‑aligned compensation with performance‑based incentives.
• Bonus Structure: Quarterly bonuses tied to individual sales achievements and team performance.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with mental health resources.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off: Generous vacation, sick leave, and holiday schedules to support work‑life balance.
• Remote Work Flexibility: Ability to work from home, with occasional in‑person training sessions and team gatherings.
• Technology Stipend: Home office equipment allowance to ensure a productive remote workspace.
• Employee Assistance Programs: Resources for financial counseling, legal advice, and personal development.
• Recognition Programs: Awards and peer‑recognition initiatives that celebrate outstanding performance.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative environment where every voice matters. Our culture is built on:

• Diversity & Inclusion: A commitment to hiring, developing, and promoting talent from varied backgrounds, ensuring a rich tapestry of perspectives.
• Innovation Mindset: Encouragement to experiment, share ideas, and challenge the status quo.
• Community Impact: Participation in volunteer initiatives, disaster relief efforts, and programs that give back to the communities we serve.
• Transparency: Open communication channels with leadership, regular town‑halls, and clear visibility into company goals.
• Employee Well‑Being: Programs that promote physical health, mental resilience, and personal growth.

Application Process & Next Steps

If you are driven by purpose, energized by meeting sales goals, and passionate about delivering world‑class service, arenaflex wants to hear from you. Even if you don’t meet every “preferred” qualification, we encourage you to apply—your unique experiences could be exactly what we need to enrich our team.

To submit your application, click the link below and follow the prompts. Our recruiting team will review your submission, and qualified candidates will be contacted for a virtual interview.

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Equal Opportunity Employer

arenaflex proudly embraces diversity and is an equal opportunity employer. We celebrate differences in race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic that makes each of us unique. Our inclusive environment ensures that every employee feels valued, respected, and empowered to reach their full potential.

Join arenaflex and Shape the Future of Connectivity

Ready to make an impact? Become part of a team that’s redefining how people, businesses, and devices stay connected. Apply today and start your journey with arenaflex—where technology meets purpose, and every day brings new opportunities to grow.