[Remote] Pharmacy Business Consultant

Note: The job is a remote job and is open to candidates in USA. Cencora is dedicated to creating healthier futures and is seeking a Pharmacy Business Consultant to support Good Neighbor Pharmacy, a network of independently owned pharmacies in the US. The role involves providing expert advice on pharmacy operations, developing customer relationships, and driving profitability through strategic consultation and program management.

Responsibilities

• Serve as an instructor and subject matter expert, providing expert advice, guidance, and feedback on independent pharmacy store operations and business strategies
• Collaborate with assigned Business Coaching Coordinator and business coaching leadership to ensure effective customer coverage and communication
• Enhance customer retention and engagement by developing productive business relationships, understanding customers’ strategic objectives, and influencing their decision-making processes to drive profitability
• Execute complex processes and engage in client-facing situations by identifying key leverage points within each pharmacy to ensure full commitment from the customer
• Continuously maintain and update coaching activities within the CRM system to ensure accurate tracking and reporting
• Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio
• Drive results by aligning opportunities with specific customer needs, diagnosing challenges, and supporting the implementation of targeted solutions
• Oversee all aspects of programs to effectively communicate information, instructions, and objectives
• Identify potential weaknesses within pharmacy operations by addressing existing issues in basic functional areas
• Work closely with Business Coaching Coordinator to assess customer needs through various profiles and segment pharmacies accordingly
• Guide in-store implementations and collaborate with relevant personnel to ensure successful execution
• Develop and maintain a strong understanding of the independent retail pharmacy market, including industry trends, competitive intelligence, and challenges faced by customers
• Provide leadership with insights on industry intelligence and specific recommendations for managing individual programs, policies, products, and pricing to meet corporate objectives
• Create and implement new concepts, maintaining awareness of competitive activities and escalating relevant information as necessary
• Perform other duties as assigned to support the overall objectives of the Business Coaching program
• Represent business coaching programs and solutions at meetings and other events
• Be willing to travel up to 75% or more (including overnight trips) within the assigned customer base and geographic territory, as well as attend conferences and national, regional, or local trade conventions

Skills

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree Program
• Normally requires a minimum of seven (7) years industry experience and/or directly related and progressively responsible experience
• Advanced knowledge of the retail pharmacy industry including trends and challenges facing customers
• Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
• Ability to actively listen and influence others with different points of view
• Advanced knowledge and understanding of value, profit, and budgeting
• Advanced knowledge of techniques to improve profitability of a small business
• Proven successful business tactics; credible image in the industry; good marketing skills
• Ability to forecast, set goals, and train others
• Knowledge of product and customer service standards for independent retail pharmacy business
• Advanced analytical and probing skills, including proficiency in related computer programs such as Microsoft Office
• Strong presentation skills
• Strong interpersonal and relationship-building skills
• Strong organizational and prioritization skills; attention to detail
• Be willing to travel up to 75% or more (including overnight trips) within the assigned customer base and geographic territory, as well as attend conferences and national, regional, or local trade conventions

Benefits

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

Company Overview