[Remote] Vice President, Sales Operations

Note: The job is a remote job and is open to candidates in USA. MDVIP is a national leader in personalized healthcare, empowering members through a network of concierge primary care physicians. The Vice President, Sales Operations is responsible for optimizing the company's revenue engine by enhancing sales processes, managing pipeline forecasting, and leading a high-performing sales operations team.

Responsibilities

• Own forecasting process, cadence, and accuracy across all segments
• Establish standardized pipeline definitions, stage progression criteria, and inspection rhythms
• Deliver actionable insights on pipeline health, conversion rates, and deal velocity
• Identify risks and opportunities to achieve revenue targets
• Design and continuously improve end-to-end sales processes (lead-to-close)
• Implement best practices for deal qualification, opportunity management, and account planning
• Reduce friction across handoffs (Marketing ? Sales ? Operations)
• Drive consistency and discipline in CRM usage
• Define and track key performance indicators (KPIs) across the funnel
• Build dashboards and reporting for executives and frontline leaders
• Analyze performance by segment, region, product, and rep
• Provide data-driven recommendations to improve productivity and win rates
• Own the sales tech stack (e.g., CRM, forecasting tools, sales engagement platforms)
• Drive system optimization, integration, and data hygiene
• Evaluate and implement new tools to improve efficiency and insights
• Partner with RevOps/IT on data architecture and reporting infrastructure
• Partner with executive leadership to define and operationalize the annual revenue plan
• Translate company growth targets into sales capacity models, quotas, territories, and coverage plans
• Support pricing, packaging, and sales segmentation strategies
• Lead annual and quarterly sales planning cycles
• Design and partner with Finance team to administer sales compensation plans aligned with company objectives
• Ensure plans drive the right behaviors
• Partner with Finance to model cost of sales and incentive effectiveness
• Review commission calculations and governance
• Act as the connective tissue across Sales, Marketing, Operations, and Finance
• Align on pipeline generation, lead quality, and conversion expectations
• Support board reporting and investor communications
• Enable operational rigor across the full revenue lifecycle
• Build and lead a high-performing Sales Operations team of 6-8
• Develop talent and establish clear roles, responsibilities, and performance expectations
• Foster a culture of accountability, continuous improvement, and data-driven decision-making

Skills

• 12+ years of experience in Finance, Sales Operations, Revenue Operations, or related roles
• 3–5+ years in a leadership capacity
• Strong analytical skills with deep experience in forecasting, pipeline analytics, and KPI development
• Expertise in CRM systems (e.g., Salesforce) and sales tech stack
• Proven ability to influence senior stakeholders and drive cross-functional alignment
• Experience in high-growth and/or private equity-backed environments

Benefits

• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law

Company Overview