[Remote] Customer Support Advisor with Croatian - popular retail shop
Note: The job is a remote job and is open to candidates in USA. Concentrix is a world leader in customer service, helping top brands grow through exceptional service and technological solutions. They are seeking a Customer Support Advisor with Croatian to assist customers via phone, email, and social media, ensuring efficient problem resolution and a seamless customer experience.
Responsibilities
- Communicate with customers via phone calls, e-mails, and social media platforms
- Assist customers with service-related questions and ensure efficient problem resolution
- Handle only inbound calls – no cold calling
- Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
- Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
- Collaborate with various departments to resolve complex cases and ensure seamless customer experience
- Share insights with your team to continuously improve processes and service quality
- This role is also suitable for candidates without prior experience – full training will be provided
Skills
- Native Croatian and a communicative level of English (both spoken and written)
- Interest in fashion and a genuine desire to help customers in any situation with a positive mindset
- Strong collaboration skills, flexibility, and a team-player attitude
- Good computer skills, including solid knowledge of MS Office
- Ability to stay organized, set priorities, and manage daily tasks effectively
- A client-oriented approach, patience, and excellent communication skills
- A level of written Serbian is considered an advantage
Benefits
- Home office with company-provided equipment for your comfort and flexibility
- Meal contribution as an additional allowance
- Attractive performance bonuses and a rewarding referral program
- Benefit card with monthly balance added from us
- Daily use of foreign languages, especially English, in an international environment
- A fair, supportive, and people-focused team culture that values respect and collaboration
- Extensive training and clear opportunities for career growth within a global company
- Fun and engaging activities – team-building events, company celebrations, sports, and more
Company Overview