[Remote] Senior Site Reliability Engineer

Note: The job is a remote job and is open to candidates in USA. You.com is building the AI Search Infrastructure that powers modern AI systems. As a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services, ensuring uptime and developing tools for incident management.

Responsibilities

• Instrument services end-to-end using OpenTelemetry metrics and structured logging to ensure every critical path is measurable
• Develop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing services
• Build internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiency
• Design and maintain actionable dashboards that surface real user impact, not vanity metrics, for service owners and leadership
• Tune alerting rules continuously to maximize signal-to-noise ratio; tie alerts to SLO-based error-budget burn rates rather than arbitrary thresholds
• Own reliability incident response end-to-end: detection, triage, communication, escalation, resolution, and stakeholder updates
• Track and run blameless postmortems that focus on systemic contributing factors, not individual fault, producing actionable remediation items with owners and deadlines
• Track remediation follow-through as a first-class metric. Ensure postmortem action items are completed, not just documented
• Continuously improve MTTD and MTTR by feeding incident learnings back into monitoring, runbooks, and automation
• Collaborate with Customer Success and ensure we by feed incident learnings back into monitoring, runbooks, and automation
• Define meaningful SLOs for all production services grounded in critical user journeys, historical performance data, and business requirements
• Eliminate alert fatigue by auditing, categorizing, and deprecating noisy or non-actionable alerts on a regular cadence
• Help manage incident management processes and playbooks

Skills

• 2+ years of full-time experience in an SRE or similar role
• 3+ years of experience working in AWS with EKS and Github (GHA) & CI/CD
• Strong hands-on experience with Git, Python, and Bash. Comfortable building production-grade automation and tooling
• Experience establishing SRE practices across multiple teams (SLO definitions, alert hygiene, postmortem culture)
• Built or maintained Prometheus-based monitoring with dashboards they have in Grafana
• Demonstrated experience scoping and delivering infrastructure projects from proposal through production deployment
• Demonstrated experience managing incidents and response to service outage
• Hands-on experience integrating AI with SRE efforts to improve reliability, development and velocity
• Demonstrated track record of collaborating with teams to define SLOs, instrument services against measurable SLIs, and operationalize error-budget burn-rate alerting that teams use independently to balance risk and delivery speed

Benefits

• Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
• Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*
• A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*
• 12 weeks of paid parental leave in the US*
• 401k program, 3% match - vested immediately!*
• $500 work-from-home stipend to be used up to a year of your start date*
• $600 technology stipend to support a portion of our hybrid/remote team's cell phone and internet expenses*
• $1,200 per year Health & Wellness Allowance to support your personal goals*
• *Certain perks and benefits are limited to full-time employees only

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