[Remote] Program Operations Contractor

Note: The job is a remote job and is open to candidates in USA. Management Leadership for Tomorrow (MLT) is a national nonprofit committed to expanding economic opportunities and building a more inclusive economy. The Program Operations Contractor will support program execution, event delivery, and data coordination, ensuring smooth operations and a high-quality fellow experience.

Responsibilities

• Execute fellow communications across channels (newsletters, announcements, Slack), ensuring timely and accurate updates
• Coordinate webinar and event logistics, supporting seamless planning and delivery
• Manage shared inbox workflows and ensure timely response coordination
• Support coach matching logistics and ongoing program coordination, maintaining accuracy and consistency
• Execute and manage program and event surveys end-to-end, including deployment, tracking, and reporting
• Maintain and support reporting dashboards, ensuring data accuracy and usability
• Provide Salesforce support, including data entry, cleanup, and ad hoc data requests
• Deliver post-event analysis and insights to inform continuous improvement
• Support execution of key programs, including MBA Seminars, Summer Seminar, and Fall Seminar
• Manage registration workflows, approvals, and participant tracking with a high degree of accuracy
• Provide onsite or real-time event support as needed to ensure successful delivery
• Ensure operational readiness to manage increased volume during peak periods (May–September), contributing to a seamless and high-quality participant experience
• Perform other duties as assigned

Skills

• Bachelor's degree required
• 2–5 years of experience in program operations, program coordination, event management, project coordination, nonprofit operations, or a related field
• Demonstrated experience managing multiple projects, deadlines, and competing priorities in a fast-paced environment
• Experience coordinating virtual and/or in-person events, webinars, trainings, or conferences
• Strong written communication skills with experience drafting and distributing communications to participants, stakeholders, or customers
• Experience working with CRM systems, databases, or data management platforms (Salesforce experience preferred)
• Proficiency with Microsoft Office Suite and/or Google Workspace, particularly Excel/Google Sheets for tracking and reporting
• Strong attention to detail with a proven ability to maintain data accuracy and manage administrative processes
• Ability to work independently while collaborating effectively across teams
• Salesforce experience preferred

Benefits

• Access to LinkedIn Learning, Harvard Business Review, and MLT-hosted sessions to grow your skills and expand your network
• Team retreats, employee recognition, and Employee Affinity Groups (EAGs) that celebrate our wins and deepen community
• Opportunities to connect through virtual socials, fireside chats, and coffee chatsUse of AI-driven tools and cutting-edge technology to bring bold ideas to life
• Work Together Wednesdays dedicated to team collaboration, brainstorming, and alignment
• 15+ days of paid time off annually, plus 10 paid holidays
• Early wrap-ups on Summer Fridays so you can enjoy more daylight and downtime
• Focus Fridays dedicated to deep work, self-reflection, and personal development
• Wellness sessions with colleagues to build mental health resilience and manage stress
• Hybrid or remote roles designed to give you the flexibility needed to do your best work
• In-person collaboration opportunities, such as retreats, local gatherings, and flexible modern workspaces that reduce isolation and build community
• High-quality shared workspaces designed to foster collaboration, creativity, and connection
• Seamless digital tools and platforms designed to keep you connected, focused, and supported regardless of location
• Wellness resources designed to support your mental, physical, and emotional well-being
• Access to exclusive perks and discounts on travel, entertainment, and everyday essentials through MLT’s employee benefits platform

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