Remote Member Services Representative – Payments & Digital Strategy – Customer Service & Banking Operations at arenaflex

About arenaflex – Your Gateway to a Global Career

arenaflex is a world‑leading airline and financial services organization that connects millions of passengers and members across continents every day. With a heritage of safety, innovation, and hospitality, arenaflex has expanded beyond the skies into a vibrant credit union ecosystem that offers banking, investment, and travel‑related financial products. Our mission is to empower every member—whether they are flying, saving, or planning their next adventure—with seamless, secure, and personalized experiences.

As a remote‑first employer, arenaflex embraces flexibility, technology, and a culture of continuous learning. We believe that great work can happen anywhere, and we provide the tools, support, and community needed for our employees to thrive, no matter where they call home.

Position Overview

The Member Services Representative role sits within the Payments and Digital Strategy team of the arenaflex Credit Union. This is a fully remote, full‑time position based in the United States (Texas preferred) that offers a competitive hourly rate of $22–$35. You will be the front line of our financial operations, handling a wide variety of transaction processing, member inquiries, and compliance activities while delivering the hallmark arenaflex customer experience.

Key Responsibilities

• Perform daily transaction processing and reconciliation for ACH, wire, and electronic deposits.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other financial institutions.
• Assist multiple departments with fraud resolution, member inquiries, and general ledger balancing.
• Manage member cases and tickets assigned through the internal ticketing system, ensuring timely resolution.
• Maintain strict adherence to NACHA rules, Federal banking regulations, and arenaxflex internal policies.
• Process mortgage payments, multi‑account deposits, credit card payments, and a variety of examinations (IRA, bankruptcy, payoff).
• Review, approve, and audit Remote Deposit Capture, Mobile Deposit, ATM, and other image‑enabled products.
• Log, analyze, and post critical GL entries, account adjustments, and returns.
• Execute stop payments, check batching, and daily balancing procedures for the department.
• Gather and verify information from members to ensure accurate and timely processing of domestic and international fund transfers.
• Research and validate incoming and outgoing fund transfer data, communicating with members to facilitate transfers.
• Ensure compliance with the Bank Secrecy Act, anti‑money‑laundering (AML) regulations, and all relevant privacy statutes.
• Support overdue returns processing, receipt issuance, foreign collections, and prison fees handling.
• Continuously improve operational efficiency by identifying process gaps and recommending automation opportunities.

Essential Qualifications

• High school diploma or GED required; additional post‑secondary education is a plus.
• Minimum 1–2 years of experience in a customer service, member service, or banking environment.
• Proficiency with Microsoft Office Suite—especially Excel (pivot tables, VLOOKUP) and Word.
• Demonstrated ability to work extended hours during peak periods while maintaining high quality output.
• Strong analytical skills with the ability to perform mathematical calculations and data analysis.
• Excellent written and verbal communication skills; ability to interact professionally with members and internal partners.
• Self‑motivated with a strong work ethic, attention to detail, and the ability to work independently with minimal supervision.
• Ability to prioritize multiple tasks in a fast‑paced environment and meet strict deadlines.
• Willingness to complete arenaflex and Credit Union pre‑employment compliance screenings.

Preferred Qualifications & Additional Skills

• Previous experience in a credit union or banking setting, especially within payments processing.
• Familiarity with Episys, Symitar, or similar core banking platforms.
• Experience handling ACH, wire transfers, and remote deposit capture technologies.
• Knowledge of NACHA operating rules, Federal Reserve regulations, and AML compliance.
• Customer service certifications or training (e.g., Certified Customer Service Professional).
• Ability to cross‑train and take on additional responsibilities within the department.

Core Competencies for Success

• Customer‑Centric Mindset: Anticipate member needs and deliver solutions with empathy and professionalism.
• Analytical Acumen: Quickly interpret transaction data, identify discrepancies, and resolve issues.
• Regulatory Vigilance: Stay current on banking regulations and ensure all activities are compliant.
• Collaboration: Work effectively with internal teams—Fraud, Accounting, IT, and Operations—to achieve shared goals.
• Technology Savvy: Comfortable navigating multiple software platforms, including core banking systems and digital banking tools.
• Adaptability: Thrive in a remote environment, manage changing priorities, and embrace continuous improvement.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Member Services Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Online training portals covering advanced payments processing, compliance, and leadership development.
• Opportunities to transition into specialized roles such as Fraud Analyst, Payments Operations Manager, or Credit Union Branch Supervisor.
• Cross‑functional projects that expose you to digital strategy, product development, and member experience initiatives.
• Tuition reimbursement for relevant certifications or degree programs.

Work Environment & Culture at arenaxflex

Our remote workforce is built on trust, autonomy, and a shared commitment to excellence. Key cultural pillars include:

• Inclusivity & Diversity: arenaxflex celebrates a multicultural workforce and supports Employee Resource Groups that foster belonging.
• Innovation: We encourage creative problem‑solving and reward ideas that improve member experiences.
• Well‑Being: Comprehensive wellness programs, virtual fitness classes, and mental‑health resources are available to all employees.
• Collaboration: Regular virtual town halls, team‑building events, and open‑door leadership sessions keep remote employees connected.
• Recognition: Peer‑to‑peer recognition platforms and performance awards celebrate achievements across the organization.

Compensation, Perks & Benefits

arenaxflex offers a competitive hourly wage ranging from $22 to $35, based on experience and performance. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance: Full coverage begins on day one, with options for dependents.
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA): Tax‑advantaged accounts for medical and dependent care expenses.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Paid Time Off (PTO) & Holiday Schedule: Generous vacation accrual, sick leave, and company holidays.
• Travel Perks: Discounted airfare for you, your family, and friends on arenaxflex’s global network of over 6,800 daily flights.
• Employee Assistance Program (EAP): Confidential counseling, legal advice, and financial planning resources.
• Pet Insurance: Coverage for your furry companions.
• Discount Programs: Savings on hotels, car rentals, cruises, and entertainment.
• Remote Work Stipend: Monthly allowance for home office equipment and internet services.

How to Apply

If you are ready to join a forward‑thinking, globally recognized organization and make a tangible impact on members’ financial lives, we want to hear from you. Click the “Apply Now” button below, submit your resume, and include a brief cover letter highlighting your relevant experience and why you are excited about the opportunity at arenaxflex.

Apply Now – Become a Member Services Champion at arenaxflex

Closing Statement

arenaxflex is more than an airline; it is a community of innovators, problem‑solvers, and service‑driven professionals who are passionate about connecting people and empowering financial well‑being. By joining our Payments and Digital Strategy team, you will play a pivotal role in safeguarding transactions, enhancing member satisfaction, and driving operational excellence—all from the comfort of your home office. Take the next step in your career journey—apply today and help us shape the future of travel and finance.