Remote Customer Service Representative – Florida Department of Commerce Support Project (U.S. Nationwide, Work From Home)

Remote Customer Service Representative – Florida Department of Commerce Support Project (U.S. Nationwide, Work From Home)

Are you a polished, customer-focused professional looking to make a tangible difference in the lives of people across the state of Florida? arenaflex is hiring dedicated, empathetic, and detail-oriented Customer Service Representatives to support a high-impact government project in partnership with the Florida Department of Commerce. This is a fully remote opportunity open to qualified candidates living anywhere in the 50 U.S. states, giving you the freedom to do meaningful work from the comfort of your home office while enjoying a stable full-time schedule.

If you thrive in a structured, fast-paced contact center environment and take pride in delivering accurate, compassionate, and professional support on every call, this is your chance to join a project that directly affects thousands of Floridians each year. arenaflex is committed to helping public-sector programs operate with excellence, and we know that outstanding customer service representatives are the heart of that mission. In this role, you will be the first point of contact for claimants and stakeholders reaching out for guidance, status updates, and assistance with state commerce-related inquiries.

Why This Role Matters

Government customer service is more than just answering phones — it is about helping real people navigate important programs during moments that matter. As a Customer Service Representative on this project, you will represent arenaflex as a trusted partner of the Florida Department of Commerce, providing clear information, accurate documentation, and respectful service to every individual you interact with. Your work will help ensure that commerce-related processes move forward smoothly for Florida residents, employers, and third-party contacts.

Whether you are an experienced contact center professional or someone with a strong service background ready to take the next step, this opportunity offers paid training, consistent hours, and the chance to grow your career in a mission-driven environment. arenaflex believes in investing in our people from day one, which is why we provide comprehensive paid training, ongoing coaching, and clear pathways for professional development.

Key Responsibilities

• Handle inbound and outbound telephone inquiries from claimants, employers, and third-party contacts in a courteous, professional, and timely manner, using standard call-center technology including telephones, email platforms, and web browsers.
• Assist callers in completing online applications accurately, walking them through each step, and verifying that all required information has been entered correctly before submission.
• Respond to written correspondence, including email and web-based inquiries, within established turnaround times, ensuring every response is clear, accurate, and aligned with program guidelines.
• Document every interaction, case note, and escalation in the appropriate tracking system, following the documentation standards and privacy rules set forth by the programs arenaflex supports.
• Report technical issues, system anomalies, or recurring caller concerns through the project’s online issue-tracking platform to help improve service delivery.
• Maintain strict adherence to the assigned schedule, including login times, break times, and end-of-shift wrap-up procedures, while remaining flexible to support operational needs during peak periods.
• Participate fully in all required training sessions, team meetings, performance reviews, and internal communications to stay aligned with program updates and best practices.
• Keep up to date with evolving regulations, policy changes, and procedural updates that affect the various programs serviced by arenaflex on behalf of the Florida Department of Commerce.
• Complete and submit accurate timesheets and any required administrative documentation on time and in accordance with company policy.
• Perform additional duties and projects as assigned by leadership, always with a focus on continuous improvement and exceptional service delivery.

Essential Qualifications

• High school diploma or equivalent is required.
• Minimum of one (1) year of customer service experience in a call center, contact center, or high-volume service environment.
• Ability to speak and read English clearly, professionally, and fluently, with strong verbal communication and active listening skills.
• Proven ability to type a minimum of 20 words per minute with accuracy.
• Working knowledge of personal computers and the Windows operating system, including comfort navigating multiple applications and web-based tools simultaneously.
• Demonstrated ability to work effectively within established contractual turnaround times while maintaining quality and accuracy.
• Excellent interpersonal skills, strong organizational abilities, and the capacity to manage multiple tasks and priorities at the same time.
• A collaborative mindset and a demonstrated ability to work as a positive, contributing member of a team.
• Reliable high-speed internet connection, a quiet and secure home workspace, and the ability to work a full-time Monday-through-Friday schedule.

Preferred Qualifications

• Prior experience working with the Florida Department of Commerce, unemployment programs, or similar state-level commerce or workforce programs is highly preferred.
• Familiarity with state-level eligibility, claims processing, or government customer service operations.
• Experience supporting federally regulated programs that require strict compliance with privacy and security standards.
• Bilingual abilities, particularly Spanish, are a strong plus, though not required.

Work Schedule and Availability

This is a full-time, remote position. The standard schedule is Monday through Friday, with hours of operation ranging from 7:00 AM to 7:00 PM based on business needs. You should be available to work a set shift within this window, with the understanding that shift assignments may change to meet operational requirements. Occasional flexibility may be requested for training, team meetings, or peak call volume periods. This is a temporary project-based role with the potential for contract extension based on performance and project needs.

Compensation and Benefits

The starting pay rate for this position is $17.50 per hour. In addition, arenaflex offers paid, comprehensive training to ensure you feel confident and supported from your very first day. As a representative of arenaflex, you will also have access to:

• A consistent full-time schedule with a stable hourly wage.
• Paid training and ongoing coaching from experienced team leads and trainers.
• The ability to work from home anywhere in the 50 U.S. states, saving time and money on commuting.
• A supportive team culture that values collaboration, accountability, and continuous improvement.
• Potential for contract extension or consideration for future project opportunities based on performance and business needs.

Additional perks may include access to employee assistance programs, wellness resources, and recognition initiatives that celebrate top performance, with specific benefits communicated upon hire.

Screening and Compliance Requirements

Because this project supports a government client, candidates may be required to complete a background screening and fingerprinting process as a condition of employment. All offers of employment are contingent upon the successful completion of these checks, as well as any additional state or client-mandated requirements. arenaflex will provide clear guidance and support throughout this process.

Reasonable Accommodation

arenaflex complies with all federal and state disability laws and is committed to providing reasonable accommodation to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact the arenaflex recruiting team, and we will be happy to assist.

Equal Opportunity Employment

arenaflex is an Equal Opportunity Employer. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

How You Will Be Supported

At arenaflex, we understand that great customer service starts with great support for our employees. From your first day, you will be paired with experienced trainers and team leads who will walk you through program guidelines, call flow, and customer interaction best practices. You will never be left guessing — instead, you will be part of a collaborative remote team that checks in regularly, celebrates wins, and provides constructive feedback to help you grow.

We also know that government programs evolve, and we invest in keeping our representatives up to date through refresher training, knowledge base updates, and open team forums where questions are welcomed and answered. Your success is our success, and we are committed to creating an environment where you can do your best work, build meaningful career experience, and take pride in the difference you make for Florida residents every day.

Career Growth and Development

While this position begins as a project-based role, working with arenaflex offers a valuable opportunity to build your resume in government contracting, contact center operations, and public-sector customer service. Many of our representatives have gone on to take on team lead, quality assurance, training, and program management roles within arenaflex and beyond. We are passionate about promoting from within whenever possible, and we actively support employees who express interest in advancing their careers.

Whether your long-term goal is to move into a supervisory role, specialize in quality monitoring, or expand into other government projects, the experience you gain here will serve as a strong foundation.

Our Culture at arenaflex

arenaflex is a mission-driven organization that takes pride in delivering high-quality, reliable services to government clients and the communities they serve. Our culture is built on integrity, respect, accountability, and a genuine commitment to the people we serve — both our clients and our employees. We believe that when our team members feel valued, supported, and equipped with the right tools, they deliver exceptional results.

Working remotely with arenaflex means you will be part of a distributed, diverse, and inclusive workforce that spans across the country. We embrace the flexibility and talent that remote work enables, and we invest in technology, training, and communication tools that keep our teams connected and engaged no matter where they are located.

Ready to Join the Team?

If you are a motivated, service-minded professional who is ready to bring your customer service skills to a project that truly matters, we encourage you to apply today. This is your opportunity to represent arenaflex as a key partner of the Florida Department of Commerce, support Florida residents through important commerce-related programs, and grow your career with a company that values your contribution.

Take the next step in your career and become part of a team that is making a real difference — one call, one customer, and one solution at a time. Apply now and start your journey with arenaflex.