Technical Support / Customer Service Representative-Remote (Night Shift) at Hirevector

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! Hirevector is seeking a highly motivated and tech-savvy Technical Support / Customer Service Representative to join our remote team on a night shift schedule. As a Technical Support / Customer Service Representative at Hirevector, you will be the face of our company, providing top-notch support to our customers through inbound and outbound calls, as well as online communication. You will be the go-to expert for resolving routine problems and inquiries related to our clients' products and services, and you will have the opportunity to work with well-known global brands. Hirevector is committed to creating a positive work environment that values inclusivity, personal growth, and career development. Our team is diverse, dynamic, and dedicated to delivering exceptional customer experiences.

• *About Hirevector**

Hirevector is a leading provider of customer experience solutions, recognized for its commitment to creating a positive work environment and earning accolades such as 'World's Best Workplaces' and 'Best Companies for Career Growth.' We are passionate about fostering a culture of belonging and support, making us an excellent choice for those seeking a fulfilling career in customer service and technical support.

• *Responsibilities**

As a Technical Support / Customer Service Representative at Hirevector, you will be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences
• *Requirements**

To be successful in this role, you will need:

• A strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence
• *Nice-to-haves**

• Familiarity with iOS and/or MacOS, or comparable technology is preferred

• *Benefits**

As a Technical Support / Customer Service Representative at Hirevector, you will enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Programs and events that support diversity, equity, and inclusion
• Celebrations for Hirevector Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise
• *Career Growth Opportunities**

Hirevector is committed to career growth and development. As a Technical Support / Customer Service Representative, you will have access to various learning and leadership development programs designed to help you achieve your career aspirations. Our company emphasizes internal promotions, with a significant percentage of management positions filled by internal promotions. You will have the opportunity to work with a diverse team, develop new skills, and take on new challenges.

• *Work Environment**

Our work environment is dynamic and fast-paced, requiring strong problem-solving skills and the ability to multitask effectively. You will be expected to maintain a broad knowledge of client products, including smartphones, tablets, and computers, and provide expert customer experiences with a positive attitude.

• *Conclusion**

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Technical Support / Customer Service Representative at Hirevector, you will have the chance to work with well-known global brands, develop new skills, and take on new challenges. Join our team and become a part of a dynamic, diverse, and dedicated team that values inclusivity, personal growth, and career development.

• *How to Apply**

To apply for this exciting opportunity, please visit our website at Apply To This Job