[Remote] Cultural Exchange Program Manager

Note: The job is a remote job and is open to candidates in USA. Go World is dedicated to making a difference through cultural exchange, specializing in homestay programs and international travel. They are seeking a Program Manager to oversee coordinator support, host family engagement, and program operations, ensuring the quality and consistency of each program.

Responsibilities

• Manage group program readiness from coordinator assignment through post-program follow-up, including timelines, tasks, applications, forms, background checks, placements, and final materials
• Serve as the primary contact for U.S. coordinators and host families, providing clear communication, timely support, and thoughtful problem-solving
• Lead coordinator hiring, onboarding, training, and ongoing development to ensure coordinators understand Go World’s values, expectations, and program standards
• Build and maintain a strong coordinator network through regular communication, resources, feedback, and recognition
• Oversee the host family application, approval, preparation, and placement process to ensure families feel informed and supported
• Prepare accurate placement materials, including matching spreadsheets, placement packages, participant details, and final calendars
• Manage coordinator and host family tasks across Google Workspace, the client portal, and CRM, maintaining accurate and timely updates across all systems
• Manage host family and coordinator engagement through Facebook groups, portal updates, newsletters, recognition moments, and other communication channels
• Support orientations, mid-program check-ins, surveys, reviews, and post-program wrap-up to strengthen each program cycle
• Gather feedback, document lessons learned, and implement process improvements that improve accuracy, reduce manual work, and create a more consistent Go World experience
• Capture quotes, photos, videos, and stories from programs to support Go World’s marketing, storytelling, and community engagement

Skills

• 5+ years of professional experience in cultural exchange, student travel, education, youth programs, homestay programs, or a related field
• 3+ years of experience managing coordinators, teams, contractors, volunteers, or community-based staff
• Strong passion for cultural exchange, international education, and community-building
• Self-motivated with the ability to work independently in a remote environment
• Strong written and verbal communication skills in English
• Excellent organization, follow-through, and attention to detail
• Experience managing multiple deadlines, stakeholders, and moving pieces at once
• Strong judgment and problem-solving skills
• High proficiency with Google Workspace, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar
• Comfort learning and working in digital systems such as client portals, CRMs, project trackers, and online forms
• Willingness to travel as needed for program support, training, events, and key program moments

Company Overview